Last Updated: July 14, 2026
All online sales are final.
Due to the direct distribution model of our products, purchases may not be cancelled or returned for a refund once the order has been processed and shipped.
1. Pre-Shipment Order Cancellations
If you wish to cancel an order, you must do so before it has shipped. Once an order is fulfilled and leaves our facility, it falls under the "All Sales Final" policy.
2. Exceptional Circumstances & Restocking Fees
In highly exceptional circumstances, and at the sole discretion of management, a return may be authorized. If a return is explicitly approved and a Return Authorization Number (RA#) is issued by Customer Service:
• The merchandise must be unused, in its original packaging, and received by our facility within zero (0) to fourteen (14) days of delivery authorization.
• If an exception is made and a return is accepted, a twenty percent (20%) restocking fee will be permanently deducted from your refund amount.
• Original shipping, handling, and processing fees are entirely non-refundable, and the customer is responsible for all return shipping costs.
3. Defective Items & Warranty Claims
This Return Policy does not apply to defective or damaged products. Defective merchandise or warranty-related issues are governed exclusively by the Carico Product Warranty Overview and will be repaired or replaced according to those terms (a nominal shipping & handling fee may apply). Please contact Customer Service to initiate a warranty claim.
Contact Us: To speak with Customer Service regarding an exceptional circumstance or warranty assistance:
• Phone: (800) 440-1434
• Email: [email protected]